FAQs

How do I place an order?

Orders can be placed 24/7 on our website at www.pchicofficial.com.

What size should I order?

Refer to our Size Guide and read the item's description for details on stretch, fit, and sizing. If you're between sizes, we recommend sizing up. Any unusual sizing will be noted in the product description.

What payment methods do you accept?

We accept all major debit and credit cards, including Visa, MasterCard, American Express, JCB, Discover, Diner’s Club, and ELO. We also accept PayPal, Shop Pay, Apple Pay, Google Pay, and offer Buy Now Pay Later options like ZIP, Sezzle, Klarna, and Afterpay.

Do you offer international shipping?

Yes! We ship worldwide. Please see our Shipping Policy for details on international orders.

How long will my order take to arrive?

Shipping times vary. For more information, please check our Shipping Policy.

Can you expedite my order?

If you need your order faster than the available shipping times, contact us before placing your order to discuss expedited shipping options.

Do you offer pick-up options?

No, we do not offer pick-up options. All orders are shipped via mail courier to the address on file.

Has my order shipped?

You'll receive an email confirmation when your order is placed. Once shipped, you’ll receive another email with your tracking number.

Am I able to track my order?

Yes! After dispatch, you’ll receive a tracking number via email. Use it to track your package on the courier's website.

Can I get a refund for my order?

We do not offer refunds. If you’re unsatisfied with your purchase, you may request a return within 5 days of delivery for store credit. Please review our Return Policy for details.

Can I exchange my order?

We do not offer exchanges. However, you can return your item for store credit within 5 days of delivery and use the credit to purchase the desired item if it’s still available. See our Return Policy for more information.

Can I modify or cancel my order?

Orders cannot be modified or canceled after placement. If needed, you may return the item for store credit once it arrives.

How do I make a return?

Submit a return request via our Returns Portal.

When will I receive my store credit?

Returns are processed within 5 business days of receiving your package. You’ll receive an email with your store credit code once the return is approved.

Do you restock products?

We try to restock our bestsellers but restocks are not guaranteed. If you see something you love, we recommend purchasing it quickly before it sells out.
Sign up for our email list and follow us on social media for updates on restocks and new arrivals.

I received the wrong or a damaged item. What should I do?

We carefully inspect all items before shipping, so this is rare. If you do receive a wrong or damaged item, please email support@pchicofficial.com immediately, and we’ll resolve it for you.

How can I contact customer service?

Reach out to us 24/7 at support@pchicofficial.com. Please allow 48 hours for a response from our team.